ACE is a customer experience management company hence our major focus is customer experience management in industries like retail, food, banks, hotels, oil industry, utilities, government entities etc. We utilize research to measure the customer’s satisfaction levels and evaluate performance of a product/service. The following methods are used for successful evaluation:
1. Mystery Shopping
2. KAP Survey
3. Qualitative Research (Focus Group Discussions, In-depth interviews)
4. Quantitative Research (Face to Face interviews)
5. Monitoring & Evaluation
6. Post Campaign Evaluation
7. Satisfaction Surveys
