Project Proposal Writing “Tips and Techniques”

October 23, 2019

Writing a proposal can be a bit intimidating. You’re putting yourself out there, pitting yourself against competitors, trying to demonstrate your value, and attempting to strike a good balance with the price you set.

Your proposal represents you, your team, and your capabilities. It’s the first impression you make on a client, so it’s crucial to get it right. A proposal is about more than just describing your value. It requires doing adequate research, knowing your scope, setting a good tone, and including all the elements that are necessary to win over a client and their trust. This guide shows you how to create a proposal.

What Is a Project Proposal?

A business project proposal is a document that contains all of the important information about a business, in order to persuade other businesses or investors to buy the product or service or invest in the product or service.

A proposal could be solicited or unsolicited. It usually has a similar structure, regardless of the circumstances.

Some businesses find it complicated to create compelling business proposals, but once you get the hang of it, it’s quite easy to create them.

Prepare Your Proposal

DO YOUR RESEARCH

Before you start writing your proposal, it’s crucial that you spend some time learning about the project. Your impulse may be to start right away, and you don’t want to wait too long. But make sure you have a good handle on things.

So what kind of info will you be looking for?

Ask your client about their past experiences. Try and find out what their pain points have been, so you can address them in your proposal.

Demonstrate how you’ll improve on their previous experiences.

The next thing to consider is the project’s budget. Some projects may not have a budget yet, so be sure to ask. You’ll also want to do some calculations, and determine what you’ll be likely to spend as you work on the project. The client will appreciate having this information ahead of time.

DETERMINING YOUR SCOPE

Figure out the scope of your project, and keep it nearby as a reference tool when you write your proposal.

  • Who will be doing the work, and who will be managing it?
  • What is your goal, and what resources will you need to complete it?
  • Where will you be doing the work, and who will receive the finished product?

Come up with a timeline that includes your start time, your interim goals, and your deadline. Decide how you’ll deal with important tasks, such as quality control and customer service. Perhaps most importantly, explain the whys. Why have you chosen your methods and goals? And why should the client choose you?

Project Proposal Outline

COVER LETTER

The next thing you should include is a cover letter, which is great for introducing yourself before you jump into project details. Provide the client with a brief background of your company.

Give a short, friendly summary of everything that makes your company a great fit for the project. Don’t forget to encourage questions, and end by thanking them for their consideration.

EXECUTIVE SUMMARY

  • Focus on describing the benefits you can bring to the project, not on the features.
  • Identify the problems they’re having, and propose your company as the solution. People make decisions based on how you make them feel, not on the raw data you present them with.
  • When you’re writing, keep your tone and target in mind. You wouldn’t write the same way for a young start-up team as you would for a more mature, established client, would you?

MAIN BODY

Now it’s time to get into specifics. You need to explain your prices, logistics, and timeframes.

One good way to begin is with a grid that itemizes the services and costs involved in the project. These grids are great for explaining your basics in ways that are easy to understand and inspire confidence.

Talk about what your approach to solving their problem will be, and be as specific as possible. Make sure the client knows you have a plan that’s specific to their needs, and you’re not just sending out the same boilerplate proposal to everyone.

Your plan should feel customized, detailed, and geared towards their needs and concerns. Remember that you should have a description for each item you promise to deliver.

Be clear, and don’t assume your client knows the scope of services you’re outlining. If you proceed as if they don’t know anything about your plan, you’ll avoid unfortunate misunderstandings later in the process.

Simplify the process by breaking it down into stages. How long will it take for each milestone to be reached, and who is responsible for making each one happen?

Technical Elements to be covered in the proposal

1. Regarding the understanding of the requirements and objectives and discussion of problem areas

  • Understanding of the objectives (what is the product/methodology to be developed, to which maturity level should it be developed and tested, what are the final deliverables etc.)
  • The current state of the art (what is the technical context, what are the existing solutions that could be used as a starting point, are there any similar developments/products in other fields, etc.)
  • Discussion of possible concepts and trade-off (what could be the possible solutions  – at least 2 to 3 – that could be elaborated during the activity on the basis of the Company/Consortium experience and the technical state of the art, what are the criteria that can be used to compare these solutions and how do they actually compare when performing a first trade-off)
  • A critical assessment of requirements and possible limitations with corresponding justifications (analyzing each requirement and confirming compliance, proposing limitations and even new requirements whenever appropriate, justifying in detail all non-compliances or partial noncompliances)
  • Discussion of problem areas (what are the technical challenges that  are expected to be addressed during the development and what are the mitigation approaches established to address them)

2. Regarding the quality and suitability of the proposed program of work and adequacy of an engineering approach

  • Identification of the selected baseline (what is the “best” proposed solution from the ones explored)
  • A detailed description of the selected baseline (what are in the detail the specification, work logic, work breakdown structure and work packages to develop this baseline)
  • Compliance matrix with comments (what is for each requirement the declared status of compliance to be able to judge in a synthetic way how the proposed baseline address each of the SOW requirements)
  • Elements to allow the assessment of the credibility of the proposed program of work (is there for instance a back-up plan proposed in case the selected baseline is not retained during the activity, are risks and problem areas well tackled, are all constraints built-in in the overall program of work e.g. a constraint for availability of a specific facility)

BUDGET

Often, the most difficult part of a proposal is budgeting.

It isn’t easy to simultaneously build trust with your client and keep everything efficient and profitable. Resist the temptation to win the client over by offering a low budget. For one thing, you don’t want to become known as the cheap alternative, and you’ll be less likely to gain any long-term clients with repeat business.

Instead, you’ll attract clients who tend to hop from low bid to low bid and show no loyalty.

BIOS

Remember that people make decisions based on the way you make them feel, so you want to make them feel comfortable with your team.

People want to know they’re dealing with a team they can trust and get along with. So provide them with your team’s photos and social media accounts, so the client can start putting faces with names and getting to know them.

It also really helps to add backstories to the faces of people who will be taking care of various aspects of the project. Since projects are about more than getting the work done, explain a bit about yourself and your background by providing this info:

  • Your motivation
  • Your mission
  • The reasons why you’re uniquely qualified to tackle their problem
  • Your unique selling points, abilities, and experience
  • The specific strengths of each team member can bring to the table
  • You want your clients to understand exactly who they’re dealing with.

CONCLUSION

When you’re concluding, don’t forget that all-important call to action (CTA). Encourage your client to contact you for further information.

The best CTA is one that prompts the reader to immediately do something, even if that action is as minor as checking out your website or contacting you for further information.

If you want to include the contract agreement in your proposal, it should go in this part of the proposal, so create spaces for both you and the client to sign and date it.

You should also include caveats, which are basically your terms and conditions. It’s not uncommon for a client to try to overextend your job description. Extra things may not seem like a big deal at the moment, but they can become major headaches and liabilities after you actually start working on them. Therefore, protect yourself with caveats that clearly articulate your responsibilities and prices.

Writing a Project Proposal can feel like a colossal undertaking, particularly if you don’t have much experience communicating with a client.  Before you can write a proper proposal, you need to put in the research, so remember that preparation is a key.

Proper writing skills are also very important. Your unique value won’t count for anything if you can’t effectively communicate with a client. Keep your proposal short and simple, trim away anything repetitive, and don’t be afraid to include an appendix.

Consumer Behavior and Market Research

October 23, 2019

The term “consumer” refers to an individual who buys goods and services for personal use. The consumer makes the decision on whether to purchase a product or not; thus the consumer is the target of marketing strategies. From an economic perspective, consumer needs control the demands for goods and services. These needs may include unique wants, wishes, and desires, as well as emotional attachments towards products and services. But there is a difference between want and need. Need is the necessity of a consumer whereas a want is the wish or aspiration of the consumer which he/she wants to achieve.

Why Is it important to study consumer behavior from the marketer’s viewpoint?

Importance of Consumer Behavior as follows:

  • Production Policies
  • Decision Regarding Channels of Distribution
  • Exploiting Marketing Opportunities
  • Consumers’ preferences are changing and becoming highly diversified.
  • Price Policies
  • Decision Regarding Sales Promotion
  • Consumers do not always act or react predictably
  • Rapid introduction of new products
  • Implementing the marketing concept

The personality of the consumer represents the whole person. Individuals differ from each other on the basis of personality. Personality refers to the set of traits and behaviors that characterize an individual. According to Fred Luthans, “Personality will mean how people affect others and how they understand and view themselves, as well as their pattern of inner and outer measurable traits and the person-situation interaction.” Thus, personality refers to the sum total of the internal and external traits of an individual, which are relatively stable and which make the individual different from others.

Similarly, the consumer’s perception is understood as the act of seeing what is there to be seen. But what is seen is influenced by the individual, the object, and the situation. “The study of perception is concerned with identifying the processes through which we interpret and organize sensory information to produce our conscious experience of objects and object relationship.” Perception has implications in such areas as employee selection, training, performance evaluation, testing one’s loyalty to the organization, and in deciding on appropriate managerial practices based on Theory X and Theory Y assumptions (Mc Gregor’s theory of motivation). Perception Process- Perception process comprises five important stages; receiving, selecting, organizing, interpreting, and reacting to the stimuli.

What are the major factors, which shape the personality of a consumer?

Following are the major factors which shape the personality of an individual:

  • Biological Factors
  • Family and Group Factors
  • Situational Factors
  • Environmental Factors
  • Psychological Factors
  • Other Factors

Biological Factors

In a personality, biological characteristics contribute to a great extent to determine an individual’s personality. These factors mainly comprise of Heredity or Genetics, Brain, Physical Features, Physical Abilities, and Gender.

Family and Group Factors

 In shaping an individual’s personality family and Group factors also plays a vital role. These are the primary factors which shape the personality. There one could find great degree of attitude feelings values and emotions resemblance in people according to their family member and the group they consider closely and ideally. The sub-factors like; home environment, family members, family situation, social groups are major to play a role in shaping personality.

Environmental Factors

In an individual’s personality, Environmental factors contribute to a great extent. These factors comprise of Culture, subculture, life experiences one has collected. Every Culture has its own subcultures, each with its own views about such qualities as moral values and standards, cleanliness, style of dress, and definitions of success. The cultural sub-group exerts its influence on personality. All boys are expected to show certain personality traits (as compared with girls), but it is considered natural in any culture for boys and girls to have predictable differences in personality merely because they belong to or the other sex.

 Situational/ Contingency Factors

Above all the factors we discussed so far, it’s a situation which going to decide how, why and in what manner a person is going to behave or one’s personality could be. Therefore, it’s the contingency which plays a vital role in determining one’s behavior. Like; in a normal situation every individual behave or show similar personality For free study notes log on: www.gurukpo.com but if the situation is adverse individuals show different set of behaviors. And, in this, we can find some time the hidden personalities or split personalities also.

Psychological Factors

 As suggested and discussed by lots of theorists time to time psychological factors like superego, attitudes, ability to perform, self-esteem, locus of control plays a vital role. In shaping a personality, the psychology of an individual plays a very important role. Because considering all other factors it’s human psychology only which is going to perform, decides one’s behavior and accordingly shapes the personality.

Other Factors

 Apart from these major factors like; biological, family and group, environmental considerations, situation, etc. there are other factors which play a vital role in shaping personality. The hidden factors sometimes could be any determines the personality. The motives of a person also play vital role as a determinant of personality.

Market Research

Marketing research is the function that links the consumer, customer, and public to the marketer through information. Information used to identify and define marketing opportunities and problems; generate, refine and evaluate marketing actions; monitor marketing performance; and improve understanding of marketing as a process.

The marketing research specifies the information required to address these issues, designs the method for collecting information, manages and implements the data collection process, analyzes the results and communicates the findings and their implications. Thus Marketing research is the systematic and objective identification, collection, analysis, dissemination, and use of information for the purpose of improving decision making related to the identification and solution of problems and opportunities in marketing.

10 Benefits of Mystery Shopping

September 23, 2019

Mystery Shopping

Do you want to retain your customers or do you want to stay ahead of your competitors in terms of customer retention? Yes, you do, because customer retention is the key to business success. Mystery shopping is the required research tool that helps you in retaining your customers. By means of mystery shopping, you actually figure out and inspect the operations of your retail brand and determine whether it serves your expectations or not. As ultimately your expectation is to better serve your customers and develop a long-term relationship with them. There are numerous benefits of mystery shopping but we at Ace Research have summed up them to 10 core benefits. Let’s dig it out.

You can increase Efficiency

By measuring and monitoring the service performance you will distinguish whether standards are met or not. Mystery shopping will provide you the overall picture of the region, store and even individual employee. Thus, once you have all the reports, you can utilize them for increased efficiency.

You get the feedback from customer’s perspective

Areas such as experience, satisfaction, and brand perception can be assessed by mystery shopping. You get feedback from customer’s point of view that is reliable, specific and quality oriented.

You get feedback about staff performance

This tells you how your employees actually behave when the bosses are not around. Are they attentive to the needs of the customer?  How do they handle customer complaints? Do they act professional or do they possess product knowledge? Do they acknowledge the presence of the customer in store by smiling and greeting?

You can monitor facilities condition as perceived by the customer

The overall ambiance i.e. Is the facility clean and tidy? Are the layouts set up as instructed? Do they have promotional vouchers and brochures all the time? Mystery shopping will provide you all the answers sought against the needs and issues faced by the retail industry.

You are actually testing the functionality of internal procedures and SOPs

Often the business put in place the standard procedures to be followed from top to bottom. Again mystery shopping would run a test to determine the effectiveness of such operational procedure that either did they work in the interest of the business or not.

You can use it as a motivational tool for your employees

By rewarding and giving incentive to those who score well in customer relationship. This way you encourage customer care and satisfaction.

You can aware employees about what is important in serving customers

The mystery shopper who actually carries out the mystery shopping is trained to ask specific questions as well as identify the behavior, gesture and look for certain things like products and facility overall. Later in the post mystery shopping meetings, the areas can be highlighted to employees for improvement and they will be aware of the fact that how the customer wants to be served.

You can benchmark competitors

With the strong competition prevailing in the retail industry you should be aware of the fact that, what actual norm is prevailing in the market that promotes customer satisfaction. By knowing how your competitor performs or what is their attitude toward their customer and how their store and overall facility layout has been developed and designed to facilitate customers will help you improve your services as well.

You can identify the need for training

With mystery shopping, you actually develop the understanding of areas of improvement and ultimately the requirement as for how these areas can be developed to reap maximum benefit or improve efficiency. Staff training on the basis of your findings can be conducted for capacity building to improve long-term ties with customers.

You can improve customer retention

With the insight gained from mystery shopping, every improvement you make in your business will lead to better customer satisfaction and ultimately this will lead the customer to choose your company against the competition every time.

With the help of mystery shopping, you can devise your business’s next move forward.